Internet Not Working

Step

Check if the site is down for everyone

Down Detector

Alongside that, verify your internet connection by trying to load other sites.

If other sites load, it's safe to assume that site is just down for the moment.

Screenshot of the Down Detector website

Step

Close tabs you are not using and hard refresh the page often.

To hard refresh the page, use Ctrl + Shift + R

Control Shift R

Step

Clear your browsing history. This will log you out of websites, but it may fix your issue.

  1. Open Chrome.

  2. At the top right, click the three dots.

  3. Click More tools, then Clear browsing data.

  4. Click Clear data

Try accessing websites again after clearing your data.

Steps on how to clear browsing history on Chrome.

Step

If none of those work, restart your Chromebook.

  1. Hold down the refresh button on your button, it looks like a circling arrow.

  2. Tap the power button on the side of your Chromebook, hold if needed.

  3. The screen should turn black. Wait for the computer to turn back on.

Side of a Chromebook, showing off the power button

If this solution did not work for you, please submit a ticket or come down to COPILOT to receive personal tech support.

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